Privacy Policy — SMS Billing Program

Contact: (818) 600-1472 · helpdesk@thrivecmg.com · 18607 Ventura Blvd #102 Tarzana, CA 91356, USA.

SMS Privacy (Program-specific)

We respect your privacy. The information you provide is used only to send messages and respond to you. This may include sharing with service providers such as carriers and vendors that help deliver the service.

• Mobile opt-in information won’t be shared with third parties for marketing purposes.
• Text messaging opt-in data and consent will never be shared with third parties.
• We may disclose information if required by law, regulation, or government request, or to protect our rights and property.
• SMS content is limited to minimal account details and links to our secure portal.
• We do not request or send PHI via SMS.
• Tapping links will direct you to our website/portal, governed by our Privacy Policy and Terms of Use.
• We maintain records of your consent and opt-out status for compliance.

This policy covers SMS billing communications only. It does not replace our HIPAA Notice of Privacy Practices, which governs use/disclosure of protected health information (PHI).

1) What we collect

We limit SMS data to what’s needed for billing notifications and consent management.

• Identifiers: name, mobile number, patient/account ID.
• Account/Billing info: balance amount, due date, last-4 of account identifier; no diagnoses or clinical details in SMS.
• Message metadata: opt-in/opt-out status, timestamps, delivery results, and SMS content we send or you reply.
• Technical data when you click our link: IP address, device/browser info, cookies, and analytics events.
• Payment details: processed by our PCI-compliant processor. We receive limited information, not full card numbers.

Sensitive personal information (SPI): We do not send PHI by SMS. We avoid collecting SPI via SMS. Any health data we handle is governed by HIPAA.

2) Sources of information

• You.
• Our systems that store contact and account status.
• Messaging providers/carriers.
• Payment processor.
• Our portal/website when you follow links.

3) How we use consumer data

• To send billing/account texts.
• To manage consent and maintain an audit trail.
• To provide support when you text HELP or contact us.
• To prevent fraud/abuse, secure our systems, debug and improve the program.
• To comply with law, regulatory, and carrier rules; respond to lawful requests.

We do not use SMS program data for marketing or cross-context behavioral advertising.

4) How data is shared

We share data only as needed to run the SMS program with service providers, compliance/legal recipients when required, and carriers and telecommunications partners. We do not sell personal information. Mobile opt-in information won’t be shared with third parties for marketing purposes.

5) Your choices & controls

• STOP to opt out anytime.
• START to re-enroll where supported or re-consent via portal/intake.
• HELP for help or contact helpdesk@thrivecmg.com / (818) 600-1472.
• You can update your number or preferences through our portal or support.

6) Security & retention

SMS is not end-to-end encrypted. We minimize SMS content and use branded HTTPS links to our portal for sensitive actions. We retain consent and message logs for our compliance period and then delete or de-identify them per policy.

7) Your choices & CA privacy rights

California residents have the right to know/access, delete, correct, opt-out of sale/share, limit use of Sensitive PI where applicable, and non-discrimination for exercising rights. Submit requests through our web form or contact helpdesk@thrivecmg.com / (818) 600-1472. We’ll verify your identity as required by law.

8) Opt-out of SMS

• Text STOP to end messages.
• Text START to re-enroll where supported.
• Text HELP for help, or contact helpdesk@thrivecmg.com / (818) 600-1472.

9) Children and minors

This program is intended for patients and account holders. For patients under 13 or minors generally, consent must be provided by a parent/guardian as permitted by law and our clinical policies. Do not use SMS for emergencies.

10) Location & cross-border

The SMS program is offered to patients located in California, USA. Information is processed and stored in the United States.

11) Do Not Track & cookies

SMS itself doesn’t use cookies. Our portal/website may use cookies/analytics when you click a link.

12) Changes to this policy

We may update this policy to reflect operational, legal, or regulatory changes. We’ll post the revised date at the top and, if changes are material, notify you via the portal/SMS or other reasonable means.

Contact us

Questions or requests about this policy or your data? Thrive Comprehensive Medical Group — SMS Billing Privacy. Phone: (818) 600-1472 · Email: helpdesk@thrivecmg.com · Address: 18607 Ventura Blvd #102 Tarzana, CA 91356, USA.