Date	Topic	Comments
20240711	Providence and Blue Shield contract issues	Blue Shield and Providence cancelled their affiliation for certain lines of business. Commercial patients are not affected and can continue to see our providers without interruption. Medi-Medi (MediCare) patients will need to call Blue Shield and ask to change their medical group and remain with Thrive Comprehensive Medical Group to see our providers. Alternative medical groups in our area are: Regal Medical Group, Lakeside Medical Group, Optum IPA, Imperial Health Holding IPA. Our staff will continue to advise patients as we learn more about these changes.
20240502	IHH Referrals	imperial helath holding referrals - Currently there is a backup with adding patients to their online portal. Manual referrals will be sent to both Imperial health and the patient to keep informed. When patient is added to the portal successfully, staff will send an electronic referral. Resolution: our staff implemented daily faxing of referral requests to Imperial health holding, until patinets added to the portal, at which time we re-submit the referral electronically. Patient will continue to receive electronic communications regarding their completed referrals.
20240605	External faxing	Some patient reported faxes not being received by specialists. We coordinated with our third party provider and confirmed that the end fax numbers are faulty. Our system is functioning well.
20240810	Payments	DO NOT accept cash, Apple Pay, Samsung Pay, or Google Pay at this time. We currently only accept credit cards for all transactions.* We are still working on enabling Apple Pay, Samsung Pay, or Google Pay in the near future. Stay tuned!
20240819	HMO updates	Providence Health Plan is negotiating their contracts with Anthem Blue Cross of California. Patients are advised to contact their Providence HMO group to inquire about the status of their negotiations and plan to change their medical group in order to avoid disruption in their medical care. Contract is expected to expire on 1/5/2025. View this posting for an update on the contract status. If you wish to remain under our providers' care, you may transfer your HMO coverage to Regal/Lakeside Medical groups, Optum Care, Imperial Health Holding, Vitruvian Care, Alignment health, and Prime Health Services.