(818) 600-1472

Privacy Policies

NOTICE OF PRIVACY PRACTICES FOR PROTECTED HEALTH INFORMATION

This notice describes how health information about you may be used and disclosed and how you can get access to this information.

Please review it carefully.

Our pledge regarding your health information

Thrive Comprehensive Medical Group (ThriveCMG) is committed to protecting your personal information. This includes your Medical, Mental health and personal information.  We are required by law to maintain the privacy of your Health Information, provide you information about our legal duties and privacy practices, inform you of your rights and the ways in which we may use Health Information and disclose it to other entities and persons.

Uses and Disclosures

The following section will describe different way that we may use and disclose your information. Not every use will be listed.

  • Your doctor or a staff member may have to disclose your health information (up to and including all of your clinical records) to another health care provider or a hospital if it is necessary to refer you to them for diagnosis, assessment, or treatment of your health condition.

  • It may be necessary for our insurance and/or billing staff to disclose your examination and treatment records and your billing records to another party, such as an insurance carrier, your employer, a family member, other relative or close personal friend, who is involved in our care or to facilitate the payment related to your care.

  • It may be necessary for the doctor and members of the staff to use your health information, examination, and treatment records and your billing records for quality control purposes or for other administrative purposes to efficiently and effectively run our practice.

  • Your doctor and members of the practice staff may need to use your information (e.g. Name, address, phone number, and your clinical records) to contact you to provide appointment reminders, information about treatment alternatives, or other health related information that may be of interest to you. If you are not at home to receive an appointment reminder, a message will be left on your answering machine.

  • We may release medical information to anyone that is involved in your general medical care. Such individuals may include personal representative, family member, friend, or any individual that you may identify. We may inform your family members regarding your general condition and in the event you get admitted to the hospital or any other care facility.

  • ThriveCMG is dedicated to the education of various students that you may encounter at the clinic e.g. Residents, medical students, nursing students, medical assistants, phlebotomists, and other healthcare related students. Some information may be shared with the students for teaching purposes.

  • We may be required by law to disclose your health information. In the event such request is made disclosure will be done by federal or state law.

  • We may disclose your health information as necessary to prevent any serious injury to you, family members or friends. Information may be also shared with health and safety departments as required by law e.g. reportable diseases such as Chlamydia and gonorrhea.

  • We may disclose some health information to workers compensation agencies or other programs as authorized/required by law.

  • We may disclose your health information to public health agencies for the following reasons: preventing or controlling disease such as cancer or tuberculosis. Reporting abuse of adults or children including neglect. Reporting deaths and vital events such as birth. Contacting the person who may have been exposed to a disease and may be at risk at spreading the disease to others or contracting individually.

  • We may release your information to law enforcement agencies as required by law.

  • In the event of a death information will be shared with medical examiners office including corners and funeral directors. These may be necessary in order to expedite funeral services and to determine the cause of death.

  • Most uses and disclosures of your health information for marketing purposes of any sales or health information would require your written approval.

Other than the circumstances described in the above examples, any other use or disclosure of your health information will only be made with your written consent.

Right to revoke authorization

You may revoke (take away) your privacy release authorization from us at any time; however, your revocation must be in writing. You can call for information about revoking your authorization during normal business hours, or send your request to the address listed below. There are two circumstances under which we will not be able to honor you revocation request.

  • If we have already released your health information before we received your request to revoke your authorization. 164.508(b)(5)(i).

  • If you were required to give your authorization as a condition of obtaining insurance, the insurance company may have a right to your health information if they decide to contest any of your claims. If you wish to revoke your authorization, please write to us at:

Thrive Comprehensive Medical Group

PO Box 573041

Tarzana, CA 91357 – 3041

Right to limit uses or disclosures

If there are health care providers, hospitals, employers, insurers, or other individuals or organizations to whom you do not want us to disclose your health information, please let us know, in writing, what individuals or organizations to whom you do not want us to disclose your health care information. We are not required to agree with your request. However, if we agree with your written request, the restriction is binding on us. If we do not agree with such restrictions, you may drop your request, or you are free to seek care form another health care provider.

Right to receive confidential communication regarding health information

We normally provide information about your health to you in person at the time of visit. We may also mail you information regarding your health or about the status of your account. We will do our best to accommodate any reasonable request if you would like to receive information in a different form. To help us respond to your needs, please make any request in writing.

Right to inspect and copy health information

You may inspect a copy of your health information including all data that is used to contact you. An attempt will be make to provide electronic copies. Otherwise you will be contacted regarding an alternative method of providing the records requested. Only at certain times you may be denied access to your health information. At that point you at the right for an appeal.  Medical records will be kept for seven years as described by law. Rules and regulations may change based on current law requirements.  All requests must be made in writing.

Right to amend health information

You have the right to request amendment of your health information files. All requests must be made in writing and submitted to the address listed above.

Right to receive an accounting of the disclosures we have made of your records

Accounting request must be done in writing. Your request may not be longer than six years from the date the request. Fees for aggregation of data and reporting may apply.

Re-disclosure

Information that we use or disclose may be subject to re-disclosure by the person to whom we provide the information and may no longer be protected by the federal privacy rules.

Data Collection and Use

This Policy applies to ThriveCMG and governs any and all data collection and usage by us. Through the use of www.thrivecmg.com, you are consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that ThriveCMG does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of, and share the information collected.

Specifically, this Policy will inform you of the following:

  • What personally identifiable information is collected from you through our website;
  • Why we collect personally identifiable information and the legal basis for such collection;
  • How we use the collected information and with whom it may be shared;
  • What choices are available to you regarding the use of your data; and
  • The security procedures in place to protect the misuse of your information.

Phone Conversations

All phone conversations with Thrive Comprehensive Medical Group (ThriveCMG) may be recorded for quality assurance purposes. By calling or receiving a call from our office, you automatically consent to the recording of the conversation, which will be securely stored for up to six months. Access to these recordings is restricted to authorized members of our management team and is solely for the purpose of ensuring the quality of our services.

We take reasonable steps to protect the confidentiality of recorded conversations. However, please note that these recordings are not considered part of your medical record and may not be protected under the same privacy laws.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services.

In addition, ThriveCMG may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

  • To better understand your needs and provide you with the services you have requested;
  • To fulfill our legitimate interest in improving our services and products;
  • To send you promotional emails containing information we think you may like when we have your consent to do so;
  • To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
  • To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies, or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

ThriveCMG does not now, nor will it in the future, sell, rent, or lease any of its customer lists and/or names to any third parties.

ThriveCMG is committed to protecting your privacy. Any phone numbers collected for SMS consent will be used solely for the purpose of providing the services you have requested. We will not share, sell, or disclose your personal information, including phone numbers, to any third parties or affiliates for marketing purposes. Your privacy and trust are of utmost importance to us, and we ensure that your personal information remains secure and confidential.

ThriveCMG may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.thrivecmg.com.

ThriveCMG may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Disclosure of Information

ThriveCMG may not use or disclose the information provided by you except under the following circumstances:

  • As necessary to provide services or products you have ordered;
  • In other ways described in this Policy or to which you have otherwise consented;
  • In the aggregate with other information in such a way so that your identity cannot reasonably be determined;
  • As required by law, or in response to a subpoena or search warrant;
  • To outside auditors who have agreed to keep the information confidential;
  • As necessary to enforce the Terms of Service;
  • As necessary to maintain, safeguard, and preserve all the rights and property of ThriveCMG.

Non-Marketing Purposes

ThriveCMG greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in ThriveCMG products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children under the age of 13

ThriveCMG’s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website, please send an email that you wish to unsubscribe to [email protected]. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. ThriveCMG will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. ThriveCMG does not claim nor accept responsibility for any privacy policies, practices, and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

Security

ThriveCMG takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g., credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure, or modification of the user’s personal information under our control.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and accept such changes.

For more information or to report a problem

If you have questions and would like additional information, you may contact Thrive CMG at 818-600-1472. If you believe your privacy rights have been violated, you can either file a complaint with this office, or with the office for Civil Rights, U.S. Department of Health and Human Services (OCR). There will be no retaliation for filing a complaint with either our practice or the OCR. The address for the OCR regional office for North Carolina is as follows:

California Department of Public Health

Office of Civil Rights, MS 0504

PO Box 997377

Sacramento, CA 95899-7377

Changes in privacy practices and this page

We reserve the right to change the above notice and our privacy practices. These may be done without any notice. Please refer back to this page for any changes. Any changes to our privacy practices will apply to information already gathered on our database and all future gathered data. You may at any point to request a printed copy of this privacy policy.

Questions or complaints

At ThriveCMG we are committed to patient care and protecting your health information. If you have any questions or concerns please contact our office at: 818-600-1472. You may also communicate in writing at: PO Box 573041, Tarzana, CA 91357 – 3041

You will not be penalized for filing a complaint.