Effective date: August 01, 2025
Program name: Thrive Comprehensive Medical Group (“Thrive CMG”) — SMS Billing Notifications
Contact: (818) 600-1472 · helpdesk@thrivecmg.com · 18607 Ventura Blvd #102
Tarzana, CA 91356, USA
Thrive Comprehensive Medical Group (“Thrive CMG”) — Text Messaging Terms of Use (California Only)
By opting in to or using a Text Message Service from Thrive Comprehensive Medical Group (“Thrive CMG,” “we,” “our,” “us”), you accept these Terms & Conditions.
This agreement is between you and Thrive Comprehensive Medical Group – 18607 Ventura Blvd #102, Tarzana, CA 91356, USA
1) Program Definitions
“Opting In,” “Opt In,” “Opt-In”: requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages. “Text Message Service”: any arrangement where we send one or more messages addressed to your mobile number, including SMS (and any successor protocols/technologies). For this program, messages are agent-initiated, one-to-one communications sent via Microsoft Teams SMS.
Thrive CMG provides account/billing SMS messages to existing patients located in California, USA. Typical messages include balance notices after insurance adjudication, upcoming-due reminders, past-due nudges, failed-payment alerts, and payment confirmations. Messages do not include PHI/clinical details and may contain a branded HTTPS link to our payment portal.
2) Program Scope & Purpose
- Geography: available to patients located in the State of California, USA only.
- Purpose: account/billing notifications only (e.g., balance notices after insurance adjudication, upcoming-due reminders, past-due nudges, failed-payment alerts, and payment confirmations).
- You must be 18+ or have a legal guardian consent on your behalf.
- No marketing. No promos.
- No PHI in SMS: we do not include diagnoses, treatment details, or other PHI in texts. We may include limited account info (e.g., balance amount, last-4 of account) and a branded HTTPS payment link (no public URL shorteners).
- The program relies on mobile carriers; service may not be available in all areas or at all times.
3) Consenting to Text Messaging & Opt-In (How You Enroll)
By consenting to receive text messages from us, you agree to these Text Messaging Terms of Use, our Website Terms of Use, our SMS Privacy Policy, and our HIPAA Notice of Privacy Practices, each incorporated by reference. Consent is not a condition of medical care.
You enroll by any of the following verifiable methods:
- Checking the consent box on our patient portal (for new patient registrations) or on intake forms (for existing patients).
- Documented verbal consent — given to staff; logged in EHR/PM with date/time, staff initials, and number.
- Optional double opt-in by SMS — we may send:
“Thrive CMG: Confirm SMS billing updates (CA only). Msg frequency varies; Msg & data rates may apply. Reply YES to consent, NO to decline. STOP to opt out. HELP for help. Privacy and Terms
• Reply YES → enrolled. • Reply NO/no reply → not enrolled.
Recordkeeping: we log the method, timestamp, and (for web forms) IP/device at time of consent.
Revoke consent anytime: text STOP; we confirm and stop messaging from that program/number. Re-enroll with START (where supported) or re-consent in portal/intake.
4) E-SIGN Disclosure
By agreeing to receive texts, you consent to using an electronic record to document your agreement. You can withdraw e-record consent by replying STOP. (see “Opting Out”).
5) SMS Privacy (Program-specific)
We respect your privacy. The information you provide is used only to send messages and respond to you. This may include sharing with service providers (such as carriers and vendors) that help deliver the service.
- Mobile opt-in information won’t be shared with third parties for marketing purposes.
- Text messaging opt-in data and consent will never be shared with third parties.
- We may disclose information if required by law, regulation, or government request, or to protect our rights and property.
- SMS content is limited to minimal account details (e.g., balance, last-4 digits) and links to our secure portal.
- We do not request or send PHI via SMS.
- Tapping links will direct you to our website/portal, governed by our Privacy Policy and Terms of Use.
- We maintain records of your consent and opt-out status for compliance.
This Text Message Service Privacy Policy applies only to your use of this service and does not replace our general Privacy Policy.
6) Costs of Text Messages
Thrive CMG does not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.
7) Message Frequency
This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request).
- Types: account/billing only (balance, due/past-due, failed-payment, confirmation). No marketing.
- Frequency: varies by account status, typically 1–3 messages per case, up to 4 messages/month while a balance exists.
- We may send an extra message to confirm your consent and a final message acknowledging opt-out.
8) Opting Out of Text Messages / Help
- Stop anytime: reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any Thrive CMG text. We’ll stop texting you from that program/number and send a confirmation.
- Re-enroll: where supported, reply START or re-consent via our portal/intake.
- Help: reply HELP for help information or contact helpdesk@thrivecmg.com / (818) 600-1472.
9) Eligibility & Your Responsibilities
- You confirm you’re an existing patient located in California and the mobile number you provided is yours, accurate, and up to date.
- Don’t rely on SMS for emergencies. Call 911 or your provider directly.
- Protect your device; anyone with access to your phone may see our texts.
- Keep your mobile number current with Thrive CMG; notify us if your number changes or is reassigned.
10) Delivery & Carrier Disclaimers
Delivery isn’t guaranteed. Messages may be delayed or undelivered due to carrier/network issues. Carriers are not liable for delayed or undelivered messages.
11) Content & Security Practices
- We keep texts short and transactional, no PHI in SMS.
- Links are branded HTTPS on our domain; we do not use public URL shorteners.
- If sensitive action is needed (e.g., payment), we direct you to our secure portal.
- SMS is not encrypted end-to-end. While we limit content and use secure links, there is a risk of interception, misdelivery, or unauthorized viewing on your device. Use a device lock and keep your contact info current.
12) Changes to the Program or These Terms
We may update or discontinue the Text Message Service or these Terms at any time. Material changes will be posted where these Terms appear or communicated via SMS/portal. Your continued participation after changes means you accept the updated Terms.
13) Termination
You may terminate participation at any time by texting STOP. We may suspend or terminate your participation for misuse, regulatory/compliance reasons, carrier requirements, or if your consent is withdrawn.
Contact Us
Questions or support for the Text Message Service:
Email: helpdesk@thrivecmg.com · Phone: (818) 600-1472 · Address: 18607 Ventura Blvd #102
Tarzana, CA 91356, USA